Return Instructions
Changed your mind about an item? No problem. Returns are accepted for items in like-new condition to our warehouse location listed below within 30 days from the purchase date.
There are two ways to notify us of your return request:
1. Fill out the lower portion of the packing slip you received with your order and insert it with your item(s) in your return box.
OR
2. Log in to your account to request the return via the Returns menu.
Mail your item(s) back to us in their original packaging to:
Museum of the Bible
ATTN: Online store returns
7507 SW 44th Street
Oklahoma City, OK 73179
Once we have received your returned item(s), we will initiate a refund to your credit card (or original method of payment) for the price you paid for the item, less any discounts applied. You will receive the credit within 7 - 10 business days, depending on your card issuer's policies. **We are unable to cover return shipping costs or to refund shipping costs from the original order. For additional information, please contact us at customerservice@mbible.org.
Damaged Order
If your order was damaged in shipping, please contact us within 5 days of delivery for assistance and we will arrange for a replacement to be sent to you. Call or email us at customerservice@mbible.org
Return Policy
Items may be returned for a refund within 30 days from the date of purchase to our warehouse location listed above. To be eligible for a return or exchange, your item must meet the following criteria:
- Unused or like-new condition
- Receipt or proof of purchase
- Post marked within allotted time frame stated above
Shipping
We know you want to receive your product as soon as possible, so we make every effort to ship your item within 1 business day. If you would like to adjust or cancel your order, please call customer service. If your order has not been shipped, we will immediately refund your payment. If your order has shipped, we will process your return when we receive the item(s) back from you.
We will ship your product using the most cost-effective and dependable method available via UPS or USPS. All orders must be paid in full before the item is shipped.
We offer the following shipping options within the continental United States:
Standard Domestic Shipping
Standard shipping rates will depend on the weight of the shipment. Standard shipping rates start at $8.99.
Your order will usually ship within 1 business day. You can expect delivery within 5 to 7 business days.
Expedited Shipping
Expedited shipping rates will depend on the weight of the shipment. Expedited shipping rates start at $29.99
Your order will usually ship within 1 business day. You can expect delivery within 2 to 3 business days.
International Shipping
Please contact customer service to arrange international or overseas shipping.
(866) 430-MOTB or customerservice@mBible.org